Terms of Service
Effective Date: 09/27/2026 · Last Updated: 09/27/2026
These Terms of Service govern access to and use of Staffcloud, an applicant tracking system owned and operated by Crossbridge Global Partners · Personality science powered by myTrudy. By creating an account, accessing, or using the Service, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use the Service.
1. The Service
Staffcloud provides software that allows organizations to manage recruiting and hiring workflows, including posting jobs, collecting and tracking candidate applications, communicating with candidates, and managing hiring pipeline data (“Customer Data,” which includes Candidate Personal Data as defined in our Privacy Policy). We may update, modify, or discontinue features of the Service from time to time. We’ll provide reasonable notice of material changes that negatively affect core functionality.
2. Accounts and Eligibility
You must be at least 18 years old and able to form a binding contract to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate registration information and keep it current. Notify us immediately at hello@staffcloud.io of any unauthorized use of your account.
3. Customer Responsibilities for Candidate Data
Because Staffcloud is used to collect and process personal data about job candidates (“Candidate Data”), you agree that you are the data controller (or equivalent) for Candidate Data collected through the Service, and Staffcloud acts as a data processor or service provider on your behalf. You will only collect Candidate Data for legitimate recruiting purposes and will have a valid legal basis for doing so. You will provide candidates with required notices before or at the point of collection, respond to candidate rights requests related to data you control, and comply with all applicable employment, anti-discrimination, and data protection laws. You will not use the Service to collect special categories of data unless permitted by applicable law and necessary for a legitimate hiring purpose.
4. Acceptable Use
You agree not to use the Service to discriminate against candidates on any legally protected basis; upload or transmit unlawful, infringing, or malicious content; attempt to reverse-engineer, decompile, or gain unauthorized access to the Service or its underlying infrastructure; use automated means such as scraping or bots without written permission; resell, sublicense, or provide the Service to third parties outside your organization without authorization; or interfere with or disrupt the integrity or performance of the Service.
5. Fees and Payment
Fees for the Service are set out in your applicable order form, subscription plan, or invoice. Fees are non-refundable except as required by law or expressly stated otherwise. Late payments may result in suspension of access after 10 days’ notice. We may change pricing on renewal with at least 60 days’ notice.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect Customer Data and Candidate Data, as described in our Privacy Policy and, where applicable, a signed Data Processing Addendum or security addendum. No system is 100% secure, and we cannot guarantee absolute security.
7. Intellectual Property
Staffcloud retains all rights, title, and interest in and to the Service, including all software, design, and underlying technology. You retain all rights to Customer Data and Candidate Data you input into the Service. You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service, subject to our Privacy Policy and any applicable Data Processing Addendum.
8. Confidentiality
Each party agrees to protect the other’s confidential information with the same degree of care it uses for its own confidential information, and no less than reasonable care, and to use such information only as necessary to perform under these Terms.
9. Term, Suspension, and Termination
These Terms remain in effect for as long as you maintain an active account or as specified in your order form. We may suspend or terminate access if you materially breach these Terms and fail to cure within 30 days of notice, or immediately in cases of security risk, illegal use, or non-payment. You may terminate by canceling in-app per your subscription terms. Upon termination, we will make Customer Data available for export for 30 days, after which it may be deleted per our Privacy Policy.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU IN THE [12] MONTHS PRECEDING THE CLAIM. THIS LIMITATION DOES NOT APPLY TO [BREACHES OF CONFIDENTIALITY, DATA PROTECTION OBLIGATIONS, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, AS APPLICABLE UNDER LOCAL LAW].
12. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service, violation of these Terms, or violation of applicable law in your collection or use of Candidate Data. We agree to indemnify you against third-party claims that the Service infringes their intellectual property rights, subject to standard exclusions.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
14. General
Entire Agreement: These Terms, together with any order form, Data Processing Addendum, or referenced policies, constitute the entire agreement between the parties. Assignment: You may not assign these Terms without our written consent, except in connection with a merger or sale of substantially all assets. Severability: If any provision is found unenforceable, the remaining provisions remain in effect. No Waiver: Failure to enforce a provision is not a waiver of that provision.
16. Contact
Questions about these Terms can be sent to:
Staffcloud, Operated by Crossbridge Global Partners
hello@staffcloud.io